Support

Browse the links below to find answers to your technical support questions, or Ask Tech Support for help. You can also find phone numbers and direct email addresses at our Contact Us page. Net Solutions recommends Mozilla Thunderbird over any other email client available. and recommends Mozilla Firefox over any other web browser available.

Getting Connected

Internet Connection Settings | Access Numbers | Troubleshooting

Website Publishing and Hosting

VHCS2 Hosting Panel | Publishing Your Website via FTP | Unix File Permissions

ADSL Setup

General Information | DSL Comparisons | Setup Questions

Email

Email Settings | Sending Mail with Authentication | Problems with Email | Virus Information

Billing

Payment Options

Please be advised that scheduled maintenance and upgrade work is undertaken by Telstra which can impact the availability of Backhaul Links, International connectivity and ADSL services. Scheduled Telstra maintenance work, and significant current Telstra related outage information may be viewed here.