Support

Welcome to our Support section. Here you can seek support on all aspects of your services with Net Solutions, including technical support, billing and sales inquiries.

First please try our Knowledge Management System which is updated regularly, it may have the answers you are looking for.

Support Ticket System

In order to streamline support requests and better serve you, we use an online Support Ticket System. Each request will generate a unique ticket number and you will receive a reply to your nominated email address. We provide complete archives and history of all your support requests.

As a customer of Net Solutions you will have your unique Login ID to our Client Portal. You may use the Client Login on the right sidebar and direct your request to the appropriate area (Support, Billing or Sales) or use the links to direct your request to the appropriate department.

Support    Billing    Sales

Email Support

You may also raise a support request by emailing your request to the appropriate area. You must use the email address we have on file in the Client Portal so that we can identify your service and properly track and prioritize your issue to resolution.

Email Support    Email Billing    Email Sales

Phone Support

Phone support is available for some services at an extra cost and in general, all support is handled online.

In cases where you are unable to raise a support request using the methods above, or due to technical difficulties, you may raise a support request by calling 1300 788 464 or +61 3 8370 5344 during business hours. Our staff will raise a support request for you.

Ticket Response Times

Usually support requests are resolved on the same day, however it may take longer in some cases. We believe that our business is built on good customer support and we will try our best to assist our clients as soon as possible.

Terms and Conditions

Prior to requesting any Support, it is a requirement that you acknowledge and understand the Terms and Conditions relating to your service(s). This is important as some requests are billable.

• Terms and Conditions for Hosting
• Terms and Conditions for Access Products
• Terms and Conditions for Domain Name Registration
• Terms and Conditions for Development and Design Services, including Website, Application and CMS Development, Website Maintenance, SEO Optimization and Internet Marketing Services.