Technical, Billing & Sales
First please try our Knowledge Management System which is updated regularly, it may have the answers you are looking for.
In order to streamline support requests and better serve you, we use an online Support Ticket System. Each request will generate a unique ticket number and you will receive a reply to your nominated email address. We provide complete archives and history of all your support requests.
As a customer of Net Solutions you will have your unique Login ID to our Client Portal. You may use the Client Login on the right sidebar and direct your request to the appropriate area (Support, Billing or Sales) or use the links to direct your request to the appropriate department.
You may also raise a support request by emailing your request to the appropriate area. You must use the email address we have on file in the Client Portal so that we can identify your service and properly track and prioritize your issue to resolution.
Phone support is available for some services at an extra cost and in general, all support is handled online.
In cases where you are unable to raise a support request using the methods above, or due to technical difficulties, you may raise a support request by calling 1300 788 464 or +61 3 8370 5344 during business hours. Our staff will raise a support request for you.
Usually support requests are resolved on the same day, however it may take longer in some cases. We believe that our business is built on good customer support and we will try our best to assist our clients as soon as possible.
Prior to requesting any Support, it is a requirement that you acknowledge and understand the Terms and Conditions relating to your service(s). This is important as some requests are billable.