Support
Technical Support is provided by raising a Support Request in our Client Portal. Please use the Client Login on the right sidebar or follow the buttons below to raise a Support Request to the appropriate area (Support, Billing or Sales).
This allows us to quickly identify your service so we can properly track and prioritize your issue to resolution.
Please do NOT open create tickets if you think we do not answer you support request quick enough. Our customer support operates 24 hours a day 7 days a week and may take longer to respond during peak or busy periods. We have personnel in different time Zones (Asia, Europe and USA) and you will generally provide a response within 24 hours.
If you are unable to raise a Support Ticket due to technical difficulties you may raise a Support Ticket over the phone by calling +613 85544419 during business hours.
Finally, you may raise a support request by emailing support@netsolutions.net.au. You must use the email address we have on file so that we can identify your service and properly track and prioritize your issue to resolution.
Prior to raising any Support Tickets, it is a requirement to understand the Terms and Conditions relating to your request as some requests are not provided free of charge and will be billable.
- Terms and Conditions for Hosting
- Terms and Conditions for Access Products Including ADSL Broadband and Dialup.
- Terms and Conditions for Domain Name Registration Products.
- Terms and Conditions for Developemnt and Design Services, including Website, Application and CMS Developemnt, Website Maintenance, SEO Optimization and Internet Marketing Services.
Remote Support
In some case we may ask to gain remote access to you computer to fix configuration issues. Please use the link below when requested by our support staff.
Knowledge Management and Frequently Asked Questions
Please consider using our Knowledge Management System for common support questions. Please find our categories below.
- ADSL2+ & Dialup (4) Frequently asked questions about Net Solutions ADSL/ADSL2+ broadband services
- Anti SPAM Solution – JAMF (1) Frequently asked questions relating to JAMF Anti SPAM Solution
- Billing (1) Information on billing, invoices, payment options etc
- Client Portal (3) Hosting Account, Domains, Support Tickets, Account Details, Change Credit Card Info, Order Templates or extras, etc.
- cPanel Hosting (12) Frequently asked questions related to Net Solutions cPanel hosting services
- Developement and Design (4) Frequently asked questions about Net Solutions Development and Design services
- Email (6) Frequently asked questions related to Email setup,configuration and support
- Pre-Sales Questions (0) Frequently asked questions before you order a Net Solutions service