If you have a problem with your service this is the place to start
Everybody will encounter the need for Technical Support at some time. More often than not the quickest way to resolve an issue is to search for a solution is Google or Bing as it’s highly likely that somebody else has had the same or similar issue.
All Invoices are issues electronically via email as a PDF attachment and are sent from the firstname.lastname@example.org email address. If you are using a SPAM filter, please whitelist this email address.
Recurring Invoices are typically issued 21 days before the due payment with a reminder sent 5 days prior to the due date. If Invoices are overdue an overdue reminder will be sent, 2, 7 and 10 days after the due date. Your Invoice will clearly outline the service for which you are billed for and the payment due date. As our billing system is automated and tied in to our provisioning system, please make sure your bills are paid on-time to avoid any service suspensions and disruptions.
We accept Direct Bank Deposits, Paypal, Visa Mastercard, American Express, Discover and Cheques. Please note that Cheques get processed weekly and Invoices will only get marked as paid once Cheques has been cleared by our Bank. To avoid service disruptions Cheques should be posted at least two weeks before the due date.
All your current and historic invoices may be viewed online by logging into our Client Portal.