In order to streamline support requests and better serve you, we use an online Support Ticket System. Each request will generate a unique ticket number and you will receive a reply to your nominated email address. We provide complete archives and history of all your support requests.
All Service Requests are bound by our Terms and Conditions. By submitting a Service Request you acknowledge that you agree to our Terms and Conditions relating to your service(s). This is important as some requests are billable.
You may also raise a support request by emailing your request to email@example.com. Please use the email address we have on file in the Client Portal so that we can verify your identify. If you send a request from another email address, your support request might be delayed.
ADSL2+ & Dialup (4) Frequently asked questions about Net Solutions ADSL/ADSL2+ broadband services
Anti SPAM Solution - JAMF (1) Frequently asked questions relating to JAMF Anti SPAM Solution
Billing (1) Information on billing, invoices, payment options etc
Client Portal (3) Hosting Account, Domains, Support Tickets, Account Details, Change Credit Card Info, Order Templates or extras, etc.
cPanel Hosting (12) Frequently asked questions related to Net Solutions cPanel hosting services
Development and Design (4) Frequently asked questions about Net Solutions Development and Design services
Domains and DNS (0) Domain Name Registration and Domain Name Servers
Email (6) Frequently asked questions related to Email setup,configuration and support
Pre-Sales Questions (0) Frequently asked questions before you order a Net Solutions service
Network StatusNo network issues
Network Advisories and Updates
Dec 21, 2013 Upgrading the last of our cPanel servers to Apache 2.4.7, MySQL 5.5.34, PHP 5.4.23 today
Aug 30, 2013 cPanel Environment now running Apache 2.4.6, PHP 5.3.27 with Suhosin v0.9.33
Aug 27, 2013 All our cPanel hosting has been updated to Apache 2.4.6, MySQL 5.5 and PHP 5.4.19
May 29, 2013 All network issues resolved with upstream provider. Traffic back to normal.See all Historical Network Advisories and Updates