Services Terms & Conditions

Our Services Terms and Conditions are supplementary to our General Terms & Conditions and are incorporated by reference herein as applicable. You are also required to read and agree to our General Terms & Conditions in addition to any Service Terms.

1. Website Development Services

You agree that in the provision of web development services by us we may utilise the services of third party contractors located in Australia only, and that we may pass on to such contractors any information or materials, including development brief and content, provided to us by you.

You are responsible for keeping a copy of any existing Web Site which we may replace pursuant to the provision of web development services including all databases and hosted files. Net Solutions can provide an archival solution for the existing website at our standard commercial rates.

1.1 Content

We are not responsible for the contents of any Web Site we develop for you, and upon publication you must satisfy yourselves that the Web Site will comply with all applicable laws, and codes of practice governing the use of Web Sites and related services. This includes the intellectual property and copyright ownership of all material that you have provided to us. Net Solutions is similarly not responsible for your subsequent use of the site and your compliance of various commonwealth and state legislations.

All website content must be provided by you within 1 calendar month of invoice (project commencement). If your data is not supplied within 1 month, Net Solutions reserves the right to place your project on administrative hold. If no data is supplied within 2 months of invoice, the project will be cancelled and subject to cancellation fees.

1.2 Acceptance

You must provide complete feedback within 7 calendar days during development process and production review. If no feedback is provided within this time, Net Solutions reserves the right to move forward with the project, assuming no changes have been requested and that work is accepted in its current form. Any changes requested past this time are subject to our standard rates of $132/hour or part thereof.

If you are unhappy with your site design, you may request additional layout concepts, at a cost of $132 per layout, with full payment required upfront.

1.3 Delays

You may request an Administrative Hold of your project for up to 6 months at a cost of $100. We will stop working on the project until you advise us that you are ready to move forward. If the project is placed on hold for more than 6 months, we will terminate the project and all monies paid by you to us will be forfeited, with no refunds available.

1.4 Post Production

Once your website has been published, Net Solutions will review and repair any pre-existing code errors and/or bugs in the website if reported within 30 days of publishing. Any cosmetic changes or alterations, or code errors reported outside of this time period will be subject to additional charges at our standard commercial rates of $132 per hour or part thereof.

For website builds including open source third party CMS applications (such as WordPress, Joomla or Drupal), website owners agree to pro-actively monitor available releases of upgrades and/or patches to secure their applications from hackers and malicious scripts. For WordPress sites, Net Solutions provides a fully managed pro-active maintenance service, and an on-demand support service subject to an additional fee.

Net Solutions warrants that the website functions to the level agreed upon at point of sale only for the server configuration where development takes place. Net Solutions cannot be held responsible for errors or functionality loss if the website is published and hosted on a server environment that does not match the development server specifications.

1.5 Training

If training was not in scope but is is required once the website is complete this is charged at $154/hour for phone/skype training or $244/hour for face to face training in the Net Solutions offices. Off site training may be provided upon request and an agreed fee.

1.6 Refunds

There are no refunds or credits available to template based design services. Any template based design service sold as part of a package deal is not transferable or redeemable for cash or other services. It cannot be provided on an alternate domain name.

1.7 Service

  1. The Service includes the building and producing a website according to your requirements
  2. Specifications of your Website will be determined by your the Service Description or Statement of Works. It includes but is not limited to the following:
    1. development based on pre-designed or custom designed templates (which may incur additional recurring lisensing or support fees from theme owners)
    2. creating a logo, or editing any logo provided by you
    3. adding copy provided by you, or writing unique copy based on inputs from you;
    4. changing the design and layout or functionality of any page or the theme (i.e. colour and fonts) based on your review;
    5. editing the search engine optimisation meta-data used to optimise the Website for search engines;
    6. integrating any supported social media and video assets you request; and
    7. set up of e-commerce features and functionality including payemnt and shipping gateways.
  3. Optional plugins to add further components or functionality to your Website may be required (which may incur additional recurring fees)
  4. Should your Service Description include payment gateway system, you agree and acknowledge that:
    1. it is your responsibility to select, set up and manage a Gateway which is compatible with our platforms;
    2. any fees or obligations concerning the Gateway is solely your responsibility; and
    3. we will not be responsible for any delays or impacts to the Service caused by the Gateway.
  5. If you have any objections or resistance to proceeding with the build and customisation of the Website, or to the publication of the approved Website, you must notify us via email and specify the reasons for your objections or resistance (such to be reasonable, and genuine issues raised in good faith). We will investigate those reasons, and attempt to resolve your issues and concerns. If a resolution is unable to be agreed within seven (7) calendar days from the day on which we became aware of your objections, then either party may cancel the Service.
  6. Completion of the build and customisation of the Website in a timely manner depends upon your responsiveness to any of our requests, and where applicable, provision of timely and complete feedback or approvals. We are not responsible for any delays in provisioning the Service which occur as a result of your failure to respond as requested or required.

1.8 Publication of Website

  1. We'll provide you with an opportunity to review the built Website, and provide us with any revision requests or approve the Website. If the Website is approved, or we receive no response from you within five (5) business days of our request, it will be published on the Internet to the domain name you have provided. The publication of the Website completes our obligations to you under these Service Terms, other than in respect of (i) our ongoing relationship as a service provider for the Website hosting and email components of the Service, and (ii) and the ongoing support of that Website (subject to your payment of ongoing monthly fees for the Service).
  2. You agree you are solely responsible for the back-up of any data, websites or information (including without limitation email files, databases, hosted files etc.) which may be replaced pursuant to the provision of the Services (including without limitation as a result of the publishing of your Website.

1.9 Intellectual Property

  1. You are solely responsible for ensuring that you have all appropriate rights and licenses to the Content supplied and utilised in the Website. All Content must be submitted electronically, should be copies and not originals, and should be of a high quality standard. Should any files be too large for electronic delivery, you must make arrangements for these to be delivered to us. We reserve the right, in our sole discretion, to refuse to use any Content we believe is objectionable or may infringe upon the intellectual property rights of others, or would be in breach of our Acceptable Use Policy. Unless we have otherwise expressly agreed, we will not return any Content to you, and you are responsible for maintaining back-up copies of all submitted Content. Under no circumstances will we be responsible or liable for any loss of, or damage to, any of your Content.
  2. Net Solutions claims no ownership over your Content. You expressly grant us, and our supplier, a worldwide, perpetual, irrevocable, non-exclusive, royalty-free licence to cache the entirety of the Website (including your Content). You agree that any such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.
  3. Additionally, you grant us, and our supplier, a worldwide, perpetual, royalty-free, and sub-licensable license to:
    1. use in connection with producing the Website and delivering the Service, any Content and any pictures, images and voice recordings of the Client's facilities, properties or products or its employees, agents or clients where created by us (or our supplier)(if any) in the course of provisioning the Service (for clarity, also "Content"); and
    2. create, publish and use screenshots or depictions of your Website (including any Content) for our marketing activities (for example, creating marketing materials that show screenshots of the Service in which the Website (including any Content) is featured). You may withdraw consent to this use by notifying us in writing at support@netsolutions.net.au and we will take reasonable steps to process your removal request.
  4. You represent and warrant that:
    1. you have full rights to use, broadcast and distribute the Content and documentary substantiation for all the claims made therein;
    2. Content is truthful and not misrepresentative or misleading and does not plagiarise, libel, defame or harm any party;
    3. your use of the Service will not invade the rights of privacy of any third party or otherwise infringe upon or violate the rights or property interests of any third party; and
    4. you will not use the Service except as permitted by these Service Terms.
  5. You agree you are responsible for obtaining any agreements and/or consents required of any third parties in connection with the grant of any licences to us (or our supplier) under this Service Terms.
  6. To the extent your Website contains any copy, images (including logos or photos), or any other content or material from our Content Library (Library Material), then we grant you a royalty-free, non-exclusive, revocable, worldwide license to, for the term of the Service,:
    1. use such Library Material on your Website; and
    2. use and create derivatives of your Website (which includes Library Material) in connection with advertising activities relating to you.
  7. Any Websites delivered by us under the Service are without any representation or warranty as to your ability to obtain trademark, copyright, or similar protections in any jurisdiction throughout the world. We expressly disclaim (i) all liability to you or any third party for any infringement of intellectual property or proprietary rights; and (ii) that we will be responsible for, or provide any advice or guidance in respect of, any potential intellectual property rights issues which may arise from your use of the Service (including without limitation the use of Content in your Website).
  8. We are not responsible for any Content contained in your Website, nor are we responsible for your use of the Website. You are solely responsible for ensuring your Website complies will all applicable laws and regulations, and does not infringe any third party's rights, at all times.
  9. Your access to, and continued use of, the Website is contingent upon, and at all times subject to, payment of the monthly fees for the Service. Except as otherwise expressly stated in these Service Terms, no other rights, titles or interests in the Website are granted to you.

1.10 Indemnity

  1. You agree to indemnify and hold harmless Net Solutions, and its supplier, and their affiliates and their respective officers, agents, partners, directors, shareholders, suppliers, and employees from and against any loss, damages, liabilities, claims, demands, suits, expenses, including reasonable attorneys' fees, which any such party may incur arising out of or relating to:
    1. content or your modification, display and use of the Website;
    2. claims that your products or services are defective, injurious or harmful or violate the rights of any third parties;
    3. claims relating to any Gateway; and
    4. claims predicated on a breach by you of these Service Terms or the Contract.

1.11 Definitions

Content means any logos, pictures, slogans, art, Customer Data and other materials provided to us in connection with the Service, or which are uploaded/added by you directly through your use of the Service.

Content Library means a repository of pre-produced photos, images, logos, videos and other materials (which may include licensed third party materials).

Customer Data means all information regarding you (including without limitation any listing details, trade name, trade address, phone number, website address, contact information (including telephone, email or other), primary email address(es), contact name etc.) provided by you in connection with the Service.

2. WordPress Maintenance

The WordPress Maintenance service is a pro-active service that can only be delivered on sites that are hosted with Net Solutions servers. The service is custom developed using internal processes and tools designed for the Net Solutions hosting platform. While we may offer the service for other platforms, the service levels cannot be guaranteed due to different server configurations and root access.

2.1 Conditions of Use

The WordPress Maintenance service is intended for single use only. This means that you can only sign up for a single installation of WordPress or one website inside a WordPress Multisite installation, per membership.

The WordPress Maintenance does not include administration support, plugin configuration support or theme customisation support.

You cannot change your Website name once you have signed up for WordPress Management. You may however cancel your subscription anytime and rejoin with a new website.

You may not re-sell our services as your own, however if you are in the web industry and require support for your clients and/or multiple WordPress websites in development, please contact us as we would be pleased to offer a solution for you.

2.2 Warranty

While we will make every effort to have your WordPress site operational, we do not warrant that your WordPress site, themes or plugins will be 100% error free. This is because we cannot provide a guarantee for software written by third party providers as they provide no such warranties of their own.

Third party software such as WordPress, themes or plugins is controlled by the software authors who from time to time will release updates and upgrades. We cannot be responsible for any cause and effect or data loss that may occur as a result of the use of, installing or updating third party themes or plugins.

Net Solutions will use its best effort to to make sure your site is using the latest supported versions of Plugins or Themes.

In some cases, some Plugins and Themes reach and end-of-life period or a no longer supported. We may de-activate unused or un-supported Plugins or Themes which we deem will pose a security risk to your site.

In these cases, Net Solutions is able to advise on a replacement Plugin or Theme as part of our billable consulting service.

2.3 Plugins and Themes

Commercial Plugins and Themes require software licenses. In some cases there is a one time license fee, while in other cases it may be a recurring fee, or a combination of both.

Net Solutions will only manage commercial plugins only in cases where we manage the license process and the support agreement. The cost of the Commercial Plugins and Themes will be billed as a separate service billed annually in advance. Commercial Plugins and Themes that are not licensed to Net Solutions will be the responsibility of the client maintain them.

Should your site be compromised due to a Commercial Plugin or Theme, i.e not being the latest version, or un-supported supported version, your site may be taken down. Net Solutions is able to advise on a remedy as part of our WordPress Support service.

If any issues arise out of installing or updating third party themes or plugins, we will notify the client via our support system and offer a solution, or roll-back the site to its previous state.

2.4 Authorization

Net Solutions will require Administrator access to your WordPress site to fulfill the service. We may also install additional management plugins as required.

Upon ordering this service Net Solutions staff will create the necessary Administrator Level Account for Net Solutions staff on your behalf, and any necessary management plugins.

If you or another authorized third party removes access or degrades this account, or removes our management plugins, the service status will be set to “Suspended” and Net Solutions will notify the Client’s billing contact via email for resolution. The service will remain in “Suspended” status until the client advises Net Solutions to re-activate the service.

While the status of the service is “Suspended”, the client acknowledges that the WordPress Management service will be inactive and your site will be at risk. Should the site be compromised while in “Suspended” status any requests by the Client to repair and remedy the site are billable separate to the WordPress Management fee.

A re-activation fee of $66 may be applied.

3. WordPress Support

3.1 Service Description

All WordPress support services are billed on a time and materials basis at $132/hour unless otherwise set out in the Scope of Work or agreed in writing.

3.2 Additional Fees

Also included will be any related expenses such as travel, accommodation, printing, couriers, teleconferences and other costs related to delivery of the Project. In consideration of the Client paying the Fee, the engineer agrees to perform the Services as soon as practicable after receipt of: i) a written or verbal request to commence; ii) provision of all required information outlined in the Scope of Work.

4. cPanel Hosting

4.1 Acceptable Usage

You and your end users must abide by the terms of our Acceptable Use Policy. This includes the prevention of spam, fraud, breach of intellectual property rights, privacy breaches and other illegal activities.

Running standalone services is not permitted. These include automated server-side processes including, but not limited to;

  1. Running any bit torrent application, tracker or client;
  2. Participating in file sharing or other peer to peer sharing activity;
  3. Executing any script for longer than 180 seconds;
  4. Executing any database query that takes longer than 30 seconds to complete;
  5. Specifying cron tasks that execute more frequently than every 300 seconds.

4.2 Resource Usage

All hosting plans are subject to general resource and usage monitoring. Any action or process that consumes resources beyond a reasonable level and thus degrading the shared environment for other users is expressly prohibited.

The hosting service plans disk space pertains only to files required for the normal operation of your website, and which are linked to in that website. Our cPanel hosting plans are expressly prohibited from use as an online file repository.

Any site that uses greater than 89,000 inodes (every file on your hosting account uses 1 inode), or that create file system damage by the rapid creation of large volumes of files, will be subject to review and possible suspension.

4.3 cPanel Hosting Service Addons

All cPanel hosting services have a number of supplementary services called Addons. Addons are billed separate to your cPanel Hosting Service and can be purchased at the time of ordering your cPanel Hosting service, or part way through. Addons cannot be purchased and delivered in retrospect. i.e You cannot purchase Automated Remote Offsite Backups part way through and expect to have backups prior to the date they were ordered.

4.4 Backups

The Customer will be solely responsible to perform or to arrange any backups necessary to protect the Customer from data loss.

If the client has purchased the Automated Remote Offsite Backups Addon, the client may request data to be restored from our backup systems by raising a service request via the Client Area.

Restores from our backup systems are free for one restore per month. Additional restores are billed at $66.

4.5 Service Cancellation

Once a service has been cancelled all data for that service will be deleted from our production systems. If a cancellation was made in error the service may be able to be restored by Net Solutions staff for an additional fee of $196 payable in advance.

4.6 Additional Fees

You agree to accept additional charges for the transit of IP traffic above and beyond the amount specified as a limit in any Service plan. All excess data will be charged at the rate of 5.5c/MB to the nearest whole MB. These charges will fall due at the completion of the calendar month on normal trading terms of 14 days from invoice. Net Solutions will provide an online interface allowing authorised users to monitor website data traffic.

5. VPS Hosting

Net Solutions supplies VPSs as a managed service supporting the latest stable versions of CentOS™, Debian™ and Ubuntu™ Linux operating systems. As a managed service we maintain the Network, Hardware and Operating System.

Application support is provided as a separate option and not included as part of VPS Hosting. We have very strong expertise in configuring and installing Apache, Nginx, PHP, CGI, Javascript, MySQL, PostgreSQL, Postfix, Exim, Dovecot, Courier, Amavis, Spamassassin, Clamd, Bind, DNSMasq, FTP, Samba, NFS, IPTables.

5.1 Acceptable Use

You and your end users must abide by the terms of our Acceptable Use Policy. We reserve the right to suspend your service if you breach our Acceptable Use Policy and to terminate your service in the event of 3 suspensions of the service as a result of your failure to resolve issues that we have brought to your attention.

The following activities are expressly prohibited:

  1. Running any bit torrent application, tracker or client;
  2. Participating in file sharing or other peer to peer sharing activity
  3. Hosting or illegal or malicious activities

5.2 IP Address Allocation

We may designate for your use on a temporary basis IP addresses from the address space allocated to us by APNIC. You accept that the IP addresses are our sole property and are not portable if and when your service is terminated. We reserve the right to change IP addresses allocated to you at any time but will use reasonable commercial efforts to minimise any inconvenience to you.

5.3 Backups

Backups are provided as an Addon option. Net Solutions recommends that clients backup their VPS data to remote storage servers or their personal computers. Clients are responsible for their own data and Net Solutions shall not be responsible for data loss.

Where backups are purchased as an Addon option, a fee of $132 will be applied per restore, during Business Hours, and $264 will be outside Business Hours. To arrange a Restore, the Customer must raise a service request via the Client Area.

5.4 Additional Fees

You agree to accept additional charges for the transit of IP traffic above and beyond the amount specified as a limit in any Service plan. All excess data will be charged at the rate of 5.5c/MB to the nearest whole MB. These charges will fall due at the completion of the calendar month on normal trading terms of 14 days from invoice. Net Solutions will provide an online interface allowing authorised users to monitor website data traffic.

5.5 Service Levels

Net Solutions warrants that your uptime availability will be at least 99.9% except where failure results from:

  1. Failure or malfunction in relation to any device or equipment, any software or power supply outside our control, unless caused by our wrongful act or omission;
  2. scheduled maintenance completed within the notified maintenance window;
  3. a requirement, direction or any other order issued by an authority with jurisdiction over the service;
  4. unauthorised or illegal access by any third party to the systems used to provide the services including hacking, cracking, virus dissemination and denial of service attacks.

The uptime service level is not met if:

  1. Router packet loss is in excess of 50% and is sustained for 120 seconds or more;
  2. Latency across the our network exceeds 400 milliseconds, for longer than 300 seconds.

As your sole remedy for failure to meet the uptime service level, we will credit your account with a percentage of the monthly service fees as set out below:

Outage (in hours) Service Credit (percentage of monthly fees)
3 10%
6 20%
12 40%
18 60%
>24 80%

Processing of your claim will only occur upon the formal request from the customer via a service request in our Client Area. This request will only be accepted if it is made within the same calendar month as the relevant incident. At your request, Net Solutions will investigate any report of downtime, and attempt to remedy any downtime expeditiously. If Net Solutions reasonably determines that all facilities, systems and equipment are functioning properly, and that downtime arose from some other cause, we can continue to investigate the downtime at your request and expense.

6. JAMF MailGuard Hosting

7. Consulting and Advice

7.1 All consulting and advice services are billed on a time and materials basis at the Consulting and Advice rate of $154/hour unless otherwise set out in the Scope of Work or agreed in writing. 7.2 Also included will be any related expenses such as travel, accommodation, printing, couriers, teleconferences and other costs related to delivery of the Project. In consideration of the Client paying the Fee, the Consultant agrees to perform the Services as soon as practicable after receipt of: i) a written or verbal request to commence; ii) provision of all required information outlined in the Scope of Work.

8. Website Assessment

9. Content Management

Our Content Management service is an on-demand service.  We make changes, additions and deletions to your Websites content as an editorial service. It does not include engineering services such as fixing broken plugins, installing plugins and providing advice.

9.1 Requests for work

All requests must be submitted electronically as a service request via our client portal or email.

All content must be supplied digitally and electronically. Text must be supplied in “clear text” format and the quality of images and logos supplied must be of a high quality (PNG,GIF,BMP,TIF format) so as to maintain the minimum quality requirements of the images on the website.

9.2 Prepaid Plans

Prepaid plans use a pre-purchased number of hours. We track our time for each request in 15 minute increments and deduct the time used from the remainder of the pre-paid hours.

Work is performed during business hours with a typical turnaround time of 48hours for single page requests.

9.3 Postpaid Plans

Postpaid plans are billed based on time and materials at a rate of $110/hour. We track our time in 30 minute increments and submit an invoice upon completion of request.

Work is performed during business hours with a typical turnaround time of 72hours for single page requests.

9.4 Content ownership

We are not responsible for the content you provide us, and upon publication you must satisfy yourselves that the website will comply with all applicable laws, and codes of practice governing the use of  websites and related services. This includes the intellectual property and copyright ownership of all material that you have provided to us. Net Solutions is similarly not responsible for your subsequent use of the site and your compliance of various commonwealth and state legislations.

You are responsible for the digital rights to any image that you supply to us.

9.5 Web Standards

Net Solutions conforms to W3C Web Standards where possible. but will not liable for any compliance issues, accessibility issues, privacy issues, and is not responsible for the up-keep of in-house knowledge of web standards due to the evolutionary nature of web standards development. Furthermore, if situations arise whereby the customer requests a function that contradicts or compromises current web standards, or in cases where it is necessary to include non-conforming technologies to complete a project to the client’s request, Net Solutions will not be liable from any issues regarding web standards or accessibility laws and guidelines.

9.6 Website Access

For us to fulfill any content changes you must provide Net Solutions full access to all the systems to perform the work. In cases where the Website is not hosted with Net Solutions we need the necessary login credentials to perform the work. Any additional time spent organising access and getting passwords etc, will be deducted from the total time.

9.7 Supply of stock Images and Media

If your request includes the supply of stock images or media, the cost of purchasing such images or media will be billed separate.

10. Software Development

10.1 All software development services are billed on a time and materials at $132/hour unless otherwise set out in the Scope of Work or agreed in writing. 10.2 Also included will be any related expenses such as travel, accommodation, printing, couriers, teleconferences and other costs related to delivery of the Project. In consideration of the Client paying the Fee, the developer agrees to perform the Services as soon as practicable after receipt of: i) a written or verbal request to commence; ii) provision of all required information outlined in the Scope of Work.

11. Copywriting

12. Search Engine Optimisation Services

12.1 Whilst we will try to improve the position of your Web Site in the Search Engine results in response to a search request, we do not warrant that this effort will be successful.

12.2 We cannot be held responsible for any changes to the position of your Web Site in the Search Engines results pursuant to the provision of search engine optimisation services by us.

12.3 By participating in the Traffic Accelerator program, your site will be updated with recommended links as part of our Link Building program. You are responsible for reviewing these changes and advising us to remove any which you deem are not suitable. We will endeavour to remove any links you nominate within 24 working hours.

12.4 The sale of search engine optimisation services are final, and no refunds or credits are available upon commencement of the program.

12.5 The Traffic Accelerator program can be placed on hold for up to a maximum of 3 months. Beyond this point billing will resume as per the original outlined billing period / fee. If you wish to place the program on hold for a period that exceeds 3 months, then you will need to cancel and re-subscribe at a later date.

12.6 For The Traffic Accelerator Pro service, implementation of search engine optimisation recommendations are included in the service fee. Changes to the website that have not being recommended by an Online Marketing Consultant are not included in the service fee and may attracted an additional charge at our standard rate of $150 per hour.

13. SEO Assessment

14. Domain Name Registration

Net Solutions is not a domain name registrar, however, we are an authorised reseller of domain services by a number of Australian and International domain name registrars. Our registrar of choice is Synergy Wholesale, however, depending on the domain extension required, we may use a different registrar at our discretion.

Likewise, for better and more effective management of your domain/s, and only in some cases, Net Solutions reserves the right to approve the transfer of domains between registrars on your behalf, in order to ensure the best possible service delivery. This may only occur if the domain name is already under Net Solutions's management and/or you have already supplied the domain's EPP Key.

14.1 .au Domain Name Registration Agreements

auDA is the .au Domain Administratior. The .au domain is the country-code top-level domain for Australia. It is a not-for-profit organisation, whose membership is open to organisations or individuals who have an interest in Australian domain name matters.

auDA defines all the applicable terms and conditions governing all domain name registrations, pre-registrations and renewals

.au Domain Name Transfers

Under regulations governing the au domain space, all transfers of .au domains are free, with the proviso that at least 90 days of active registration remain prior to transfer completion.

In the event that a domain is transferred to Digital Hybrid's management with less than 90 days of active registration remaining, a renewal invoice will be generated for our standard .au domain renewal fee. This renewal fee must be paid in full according to our standard payment terms, otherwise we may request that our registrar cancel the domain name's registration, in order to recover any fees paid by Digital Hybrid related to the transfer, on behalf of the registrant.

14.2 ICANN Requirements

Under new ICANN rules, if you have purchased a Top-Level Domain (TLD), eg, .com, .net, .org or similar, it is now an ICANN requirement that your contact information is validated. These new rules do not relate to .au domains.

Shortly, an email will be sent to you which includes a validation link. You have fifteen (15) days to respond to this validation email, or your domain name will be suspended.

You can read more by visiting ICANN's website.

14.3 Rules of registration

  1. A registration or reservation of a domain name does not grant any legal rights of ownership of the relevant domain name, nor does it confer immunity from objection to the registration or use of the domain name.
  2. We do not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by you, even if we have accepted your payment for registration. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified that your requested domain name has been registered.
  3. Both the registration of the domain name and its ongoing use are subject to the relevant naming authority's terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event.
  4. We accept no responsibility in respect of the use of a domain name by you. Any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority.
  5. You agree that should this Registration Agreement be terminated by any party, or if the domain name expired or transferred to another registrar, any other services that may be associated with the domain name will remain active. The customer of these other services will continue to be billed in accordance with the relevant terms and conditions.
  6. Manually assisted domain transfers from other providers to Net Solutions incur a $44.00 AUD administration charge invoiced to the gaining account. This charge is not applicable for domains transferring for the purpose of ordering other Net Solutions services.

14.4 TLD Specific Terms

The following provision apply to this Registration Agreement depending on the TLD space of the domain name.

  1. .com.au and .net.au domains can only be registered by an Australian registered company, or business with a registered business number (ABN, BRN, BN). You will need to supply this number during the order process. The domain name you order will need to be an exact match, acronym or abbreviation of the supplied business registration, or it should bear a close and substantial connection to the domain name. Domains can be two to 63 letters in length. Words can be separated by hyphens but not spaces.
  2. .org.au and .asn.au can only be registered by a "non-commercial organisation". The domain name you register needs to have a solid relationship to the organisation to which it represents.
  3. .id.au is intended for individuals who reside in Australia. It can be an exact match, abbreviation or acronym of registrant's personal name or otherwise closely connected to the registrant.
  4. .com and .net domain names are not restricted and can be registered by anyone.
  5. .biz, .org and .info domain names are not restricted and can be registered by anyone.
  6. New gTLD domain names include a number of generic spaces (.photography, .technology, .club etc.) and certain geographical names (.kiwi, .melbourne etc.). Eligibility restrictions may apply to each space — please check on our website and the New gTLD Domain Registration Agreement for further information. View the New gTLD Domain Registration Agreement
  7. .nz domains are intended for people in, or with ties to, New Zealand. Anyone can register them - there are no restrictions on .nz domain names.
  8. .uk domains are intended for people in, or with ties to, the United Kingdom. Anyone can register them - there are no restrictions on .uk domain names.
  9. .mobi domains are intended for websites designed for a mobile device. Anyone can register them – there are no restrictions on .mobi domain names.
  10. .cn domains can no longer be registered in Australia. This information is for reference purposes only.

15. SSL Certificates

15.1 Domain Specific SSL Keys require a stand-alone IP Address to which the SSL key can be attached.

15.2 Net Solutions provisions digital certificates via the Certification Authority, Geotrust. If you are purchasing or renewing a digital certificate or seal, you agree you accept the relevant terms and conditions of GeoTrust which is located at http://www.geotrust.com/resources/repository/legal/.