At Net Solutions we specialize in PHP based applications. PHP is estimated to be used by over 75% of all the websites. With this in mind, it is a true powerhouse in the world of web development and beyond.
But just like any other software, a PHP based application is prone to bugs and problems over time. If the software is not maintained well, your site will be at risk from cybercrime. Cybercrime, which includes everything from theft and embezzlement to data hacking and destruction, is up 600 percent as a result of the COVID-19 pandemic.
With this in mind, we have developed our 'Application Maintenance' service using our own methods, tools and processes to mitigate any potential cybersecurity risks.
Frequently asked questions about Application Maintenance
Application Maintenance Plans
If you’re finding the task of updating your application software too complicated or arduous and not given the right priority, then your best option is to outsource the tasks to professionals.
Net Solutions takes the headache out of maintaining your application so you can get on with doing business. We offer a range of Maintenance Plans designed to suit your requirements and budget.
All our Application Maintenance plans include the following tasks:
- Daily Offsite Backups:
Backups are the cornerstone of our Application Maintenance service. If your application has a critical error, fails or crashes, it’s imperative to have an up-to-date backup of your website. Our automated backup service takes the load off your mind by running scheduled backups.
Our backups are stored off-site and are retained for 30-90 days depending on your plan.
- Daily Security Scans:
We perform daily server-side security scans on your site to make sure it is clean and free of any malware, viruses or trojans using Imunify360 and custom developed scripts.
We also perform a blacklist check with a number of services like Google Safe Browsing, Norton Safe Web, ESET, etc.
- 24x7 Uptime Monitoring:
Uptime monitoring saves you time worrying about what your website is up to. It notifies our support team if your website goes down, giving us a good chance to fix the problem before it becomes critical.
Your website is checked every 5 minutes from multiple geographically displaced locations.
- PHP Updates:
PHP, like any software, has a fully support lifecycle. It goes through different phases, from the initial release to its eventual End-of-Life (EOL). Understanding the active support lifecycle and EOL PHP version is essential to ensure you use the most secure and updated version. Also, if applications run on outdated versions of PHP, frequent crashes and bugs are some of the things you can expect. If the PHP code used by your application is old, it may break when PHP is updated, so your code needs to be examined and reviewed. As we identify issues, we may suggest improvements and changes.
- Database Optimisation:
Your website stores most of its data in a database, including blog posts, pages, comments, and custom post types such as links, form entries, and theme and plugin settings. Under normal conditions, your database will grow larger over time. A large database can greatly affect the performance of your website as it takes longer for your server to retrieve information from database tables. This is why database optimization is so important. By removing unnecessary data, we can improve the efficiency of your database and make your web pages load quicker.
- Log file analysis :
Logs are exceptionally valuable when it comes to website monitoring. Maintaining up-to-date logs and examining logs on a regular basis is vital for accountability and the security of your website.
Website logs can help you:
- Monitor important changes to your application
- Provide evidence and indicators of compromise
- Reveal intrusion points and vulnerabilities
- Provide insights into whether or not something has gone wrong, including errors and warnings.
Depending on the results, we may suggest improvements and changes.
Application Maintenance & Support Plans
Basic
- Daily Offsite Backups
(Stored for 30 days, Max size 4GB) - Security Scans: Daily
- Uptime Monitoring: 24x7
- PHP Updates: Monthly
- Database Optimisation: Monthly
- Log file analysis: Monthly
- Support billed at $99/hour*
Standard
- Daily Offsite Backups
(Stored for 45 days, Max size 8GB) - Security Scans: Daily
- Uptime Monitoring: 24x7
- PHP Updates: Fortnightly
- Database Optimisation: Fortnightly
- Log file analysis: Fortnightly
- 30min support: Monthly
Premium
- Daily Offsite Backups
(Stored for 60 days, Max size 12GB) - Security Scans: Daily
- Uptime Monitoring: 24x7
- PHP Updates: Weekly
- Database Optimisation: Weekly
- Log file analysis: Weekly
- 1hour support: Monthly
Enterprise
- Daily Offsite Backups
(Stored for 90 days, Max size 16GB) - Uptime Monitoring: 24x7
- Security Scans: Daily
- PHP Updates: Weekly
- Database Optimisation: Weekly
- Log file analysis: Weekly
- 2hours support: Monthly
All packages are billed annually, in advance.
*Basic package has no included Support as part of the Plan. Support is billable at the reduced rate of $99/hour, normally $132/hour.
*Standard, Premium & Enterprise packages includes a fixed amount of included support per month. Additional support beyond the included hours is billable at $99/hour.
Please see Terms and Conditions for more information
What if I need Support?
While Application Maintenance takes care of all the regular proactive tasks to keep your site healthy, what happens when your website doesn't work like it should or something breaks? This is where Application Support comes in, having someone to call upon when you need help.
Our Standard, Premium and Enterprise plans all include a fixed amount of monthly support hours. This is great when the need arises. If you exceed the monthly support hours for a given month, we will bill you at a reduced rate of $99/hour for the remainder.
Our Basic plan has no included support hours, however you can still request support at a reduced rate of $99/hour.
All our support is provided by 100% Australian resources via Email.
Backed with over 30 years of software experience we can diagnose, trouble shoot and fix a range of software related issues. Our team are experts in PHP, Javascript, HTML, CSS, Apache, MySQL and anything Linux.
Need Application support now?
Request Application Support. If you are not on a Plan please see our rate card.