Why do I need WordPress Maintenance for my website?
We think WordPress is great - it's open source and free to use. But just like any software, WordPress is prone to bugs and problems over time if the software is not maintained. WordPress needs a health plan to keep it working properly. With this in mind, we have developed our 'WordPress Maintenance' service. At Net Solutions we are experts in 'anything' WordPress and know how to look after it so you don't have any issues down the track.
We have developed our own methods, processes and tools making sure your site continues to operate in tip-top shape. We manage and maintain our own servers where security and performance are at the top of the list. We also perform daily backups should anything go wrong.
If you’re finding the task of updating your WordPress software too complicated or arduous and not given the right priority, then your best option is to outsource these WordPress Maintenance tasks to professionals. Getting your WordPress site hosted and maintained by Net Solutions makes sense.

Yes you can, as long as you know what you are doing and have the time and discipline to regularly carry out the various tasks associated with WordPress Maintenance.
All WordPress sites run on multiple 3rd party plugins all of which have to 'play' nicely with each other and with WordPress. But seeing as plugins are created by software developers who come from all walks of life, the quality of their work varies anywhere from good, bad to really ugly, so the chances of something breaking are real and inevitable over time.
Often your site may 'appear' to be running fine, you could even be hacked without any symptoms. You need to be prepared with a good set of processes & tools to perform routine tasks to maintain your site. Should your site break, you need the knowledge, skills and the time to resolve all issues.
All too often we get enquiries from clients along the lines of "My web designers are really good! They built my website and said as long as you don't touch anything you don't need to do anything more to it and it will run forever!"
This is bad advice. Once you site has been built the risk of anything going wrong may be small, but over time risks of things breaking and having your site compromised increase. When your site does break or become compromised or when you notice things aren't working as expected, you will most likely need to reach out to a developer to get your site fixed.
Don't be surprised to find that the costs of getting your website cleaned and restored will be significantly more than the annual cost of WordPress Maintenance.
Your web developers should have advised you of the importance of this.
When WordPress was first released the need to keep your software updated was not of a high priority. Software updates were generally only required when things broke. WordPress has evolved over time and has rapidly become the leading content-management system.
At the same time, hackers and criminals have discovered that there is a great deal of money to be made from hacking websites with a low risk of ever being caught.
The importance of protecting your site from hackers has never been greater and software updates are released more frequently.
In 2020, over 455 million websites are built using WordPress. That's approximately 38% of the market share, making WordPress one of the most popular open-source Content Management Systems (CMS) available.
WordPress software is complex and fully-featured. Frequent updates make it a dynamic, easy-to-use solution with on-going improvements via upgrades.
We continue to advise that WordPress is a good solution for our clients who want a modern, easy-to-update website that can grow with their business needs.
No we can’t. We cannot guarantee that any software will be error free. WordPress software is written by humans, who can and do make mistakes.
WordPress also uses plugins and relies on themes. This is software that is written by third parties and again, we cannot guarantee that their software is written well.
We will use best practices to make sure your site is protected as much as possible.
Backups are great, if you have the time to do them and you do them regularly. All too often though this activity gets low priority until something hits the fan and the situation then becomes critical.
Simply restoring a backup will often not resolve the issue. If your site was hacked though a vulnerability and you restore from your last backups, the hackers will simply return and gain access again, as the vulnerability is still there. Backups are important, but you need to update all the software, plugins and themes regularly.
What do you do as part of WordPress Maintenance?
What do you do as part of WordPress Support?
WordPress Maintenance and Support Packages
Basic
- Daily Offsite Backups
(Stored for 30 days, Max size 4GB) - Uptime Monitoring: 24x7
- Security Scans: Daily
- Performance Monitoring: Daily
- Core Updates: Monthly
- Plugin Updates: Monthly
- Theme Updates: Monthly
- Site Optimisation: Monthly
- Maintenance Report: Monthly
- WooCommerce Reporting: Monthly
- SEO Rank Reporting: Monthly
- Support billed at $99/hour*
Standard
- Daily Offsite Backups
(Stored for 60 days, Max size 8GB) - Uptime Monitoring: 24x7
- Security Scans: Daily
- Performance Monitoring: Daily
- Core Updates: Fortnightly
- Plugin Updates: Fortnightly
- Theme Updates: Fortnightly
- Site Optimisation: Fortnightly
- Maintenance Report: Monthly
- WooCommerce Reporting: Monthly
- SEO Rank Reporting: Monthly
- 30min support: Monthly
Premium
- Daily Offsite Backups
(Stored for 60 days, Max size 12GB) - Uptime Monitoring: 24x7
- Security Scans: Daily
- Performance Monitoring: Daily
- Core Updates: Weekly
- Plugin Updates: Weekly
- Theme Updates: Weekly
- Site Optimisation: Weekly
- Maintenance Report: Monthly
- WooCommerce Reporting: Monthly
- SEO Rank Reporting: Monthly
- 1hour support: Monthly
Enterprise
- Daily Offsite Backups
(Stored for 90 days, Max size 16GB) - Uptime Monitoring: 24x7
- Security Scans: Daily
- Performance Monitoring: Daily
- Core Updates: Weekly
- Plugin Updates: Weekly
- Theme Updates: Weekly
- Site Optimisation: Weekly
- Maintenance Report: Monthly
- WooCommerce Reporting: Monthly
- SEO Rank Reporting: Monthly
- 2hours support: Monthly
- *All packages are billed annually, in advance.
- *Basic package support is billed at the discounted rate of $99/hour, in 30min increments (normally $132/hour).
- *Standard package includes 30min of support per month. Additional time is billed at $99/hour in 30min increments.
- *Premium package includes 1 hour of support per month. Additional time is billed at $99/hour in 30min increments.
- *Enterprise package includes 2 hours of support per month. Additional time is billed at $99/hour in 30min increments.
- *Only available on Net Solutions Business Hosting platform. Please see Terms and Conditions for more information
Request WordPress Support Now
You can submit your "I need help with my WordPress website" support request via this form.
Our WordPress experts are local based resources in Australians. We don't outsource our work.
If you don't have a Maintenance & Support Package with Net Solutions, you can still request our support using this form. Our rates are $132/hour, billed in 30min increments.