1Do I need WordPress Maintenance at all?
There are people out there who will tell you that WordPress Maintenance is a waste of money. They will tell you that once your WordPress site has been built you don't need to do anything to it anymore.
Yes, you can do this but the risks of your site being compromised will increase every day. When your site does get compromised, and when you do notice things not working,you will most likely need to reach out to a developer to get your site fixed.
Don't be surprised to find that the costs of getting your site fixed will be more than the annual cost of WordPress Maintenance.
2Why can't I manage my WordPress site myself?
You can, as long as you have competence, time and inclination. WordPress makes it easy for clients to update content themselves (galleries, text, photos, etc.), but clients often find it difficult to properly backup site files and the database, as well as complete core, plugin and security updates. When running updates, problems can occur and restoration of files and the database can be highly technical. It can then be costly to repair damaged websites from incomplete backups.
3Why can't I update my own software?
Although WordPress has an automatic “updater” in the backend, it doesn’t backup the files or the database, and does fail from time to time. There are also frequent issues with plugin incompatibility that cause errors when updating. When issues arise, if there is no recent backup or if the website breaks due to update failure, website restoration can be very technical and costly. We take care of the technical aspects and offer peace of mind that your website will always be backed up and kept up-to-date.
4Why wasn't I made aware of WordPress maintenance when my site was built?
When WordPress was first released the need to keep your software updated was not of a high priority. Update to software were generally only required when thing broke. WordPress has developed over the last few years and it has become the leading content-management system today. So too has the internet community. Hackers have quickly learned that there is a great deal of money to be made from hacking WebSites. This crime will only increase over time because the risks of being caught are low. The need protect your site has increased and software updates have become more frequent. We introduced the WordPress Maintenance Packages to keep you site operating in in tip-top shape.
5Can you guarantee that my site will operate error free?
No we can’t. We cannot guarantee that any software will be 100% error free. WordPress software is free, it was written by humans who do make mistakes. WordPress also uses plugins and themes. This is software that is written by third parties and again, we cannot guarantee that their software will be 100% error free. We will use best practices to make sure your site is protected as much as possible.
6Why should I use WordPress if it needs all this maintenance?
As of 2015 over 60 million people use WordPress to power their website, making it one of the most popular open-source content management systems (CMS) available. The software is complex, fully featured and frequent updates make it a dynamic, easy-to-use solution with on-going improvements, upgrades. We continue to advise that WordPress is a great solution for our clients that want to have a modern, easy-to-update website that can grow with their business.
7Does this include WordPress Theme and Plugin updates?
Yes, as long as Net Solutions manages the support agreement between the third party vendor / developer of the Theme or Plugins.
Some software vendors offer free software and provide free ongoing support. Net Solutions will manage this support agreement as part of the WordPress Maintenance service without an additional fee.
Other software vendors offer commercial Themes and Plugins for a once off, or a recurring fee. Net Solutions will manage this support agreement with an additional fee derived from the vendors costs plus a small handling and administration fee.
8What does WordPress Maintenance not include?
Our WordPress maintenance packages are proactive services that we perform on your behalf as a webmaster.
It does not include adding and removing content, SEO, user management, customisation and configuration, adding new features, installing new plugins, or providing WordPress training.
While we do offer these Services, they are not included as part of WordPress Maintenance. Please contact us if you require any of these services or a complete managed service.