We think WordPress is great - it's open source, free to use and very popular. But just like any software, WordPress is prone to bugs and problems over time if the software is not maintained. Due to its popularity WordPress sites are frequently under attack by hackers.

With this in mind, your WordPress site needs a good health plan to keep it protected from hackers. This includes performing regular tasks such as updating plugins, updating themes, examining error logs and performing regular backups. 

If you’re finding the task of updating your WordPress software too complicated or arduous and not given the right priority, then your best option is to outsource these WordPress Maintenance tasks to professionals. 

 We have developed our own methods, processes and tools to make sure your WordPress site continues to operate in tip-top shape. We manage and maintain our own servers, where security and performance are at the top of the list. Likewise, we also perform daily backups should anything go wrong.

Frequently asked questions about WordPress Maintenance

Can I Manage my WordPress site myself?

My website was just built so I don't need any WordPress Maintenance. Right?

Why wasn't I made aware of WordPress Maintenance when my site was built?

Should I use WordPress if it needs maintenance?

Can you guarantee that my site will operate error free?

Can't I just restore my site from backups?

WordPress Maintenance Plans

Net Solutions takes the headache out of maintaining your website so you can get on with doing business.

We offer a range of Maintenance Plans designed for busy business owners who don’t have the time, skills or inclination to worry about keeping their WordPress site secure and up to date.

All our WordPress Maintenance plans include the following tasks:

  • Daily Offsite Backups:

    Backups are the cornerstone of our WordPress Maintenance service. If an update fails or your website crashes, it’s imperative to have an up-to-date backup of your website. Our automated backup service takes the load off your mind by running scheduled backups.

    Our backups are stored off-site and are retained for 30-90 days,  depending on your plan.

  • Daily Security Scans:

    We perform daily server-side security scans on your site to make sure it is clean and free of any malware, viruses or trojans using Imunify360 and custom developed scripts. In addition to this, we deploy a WordPress Security & Firewall plugin for extra protection.

    We also perform a blacklist check with several services such as Google Safe Browsing, Norton Safe Web, ESET and Virus Totals. The results of each scan are stored in an archive and are included in our maintenance reports.

  • 24x7 Uptime Monitoring:

    Uptime Monitoring saves you time worrying about what your website is up to. Notifications ar sent to our support team in the event of your website going down. This gives us a good chance to identify and fix any problems before they become critical.

    Your website is checked every minute from multiple geographically displaced locations.

  • WordPress Core Updates:

    WordPress is in active development so software patches and updates are periodically released to address security issues, bugs and functionality updates. This needs to be updated as soon as possible once it is released. For major software releases to the core software, we also undertake backups before implementing any major updates. This is in case the update somehow breaks the site we can revert back to the position it was in before the attempted update

  • Plugin Updates:

    All plugins will be updated subject to the license conditions of each plugin. Commercial or Premium plugins usually require a vaild license to access updates. In such a case these plugins cannot be updated in the normal way and will be disavowed.

    In such a case Net Solutions is able to purchase a license for most commercial plugins on your behalf, allowing us to update these plugins as part of your service.

  • Theme Updates:

    All themes will be updated subject to the licese conditions of each theme. Commercial or Premium themes usually require a vaild license to access updates. In such a case these themes cannot be updated in the normal way and will be disavowed.

    In such a case Net Solutions is able to purchase a license for most commercial themes on your behalf, allowing us to update these themes as part of your service.

  • Daily Performance Monitoring:

    The Performance Reporting feature benchmarks the performance of your site against some basic standards. It shows you if your site has any bottlenecks and if it's loading 'Fast', 'Standard' or 'Slow'. We run daily website speed tests from multiple locations around the globe using real browsers (Firefox, IE and Chrome) and at real consumer connection speeds. Our results provide rich diagnostic information including site load time, resource loading waterfall charts and page speed checks.

  • Database Optimisation:

    Your website stores most of its data in a database, including blog posts, pages, comments, and custom post types such as links, form entries, and theme and plugin settings. Under normal conditions your database will grow larger over time. A large database can greatly affect the performance of your website as it takes longer for your server to retrieve information from database tables. This is why database optimization is so important. By removing unnecessary data, we can improve the efficiency of your database and make your web pages load quicker.

  • Site Optimisation :

    Our site optimisation process helps tidy up your website by removing and purging obsolete post revisions and spam comments. We also perform database cleanups to remove overheads. Having too many post revisions, spam comments and database overhead can increase the load on your database, which will slow your website down.

WordPress Maintenance & Support Plans

Standard

$88/ month*

  • Daily Offsite Backups
    (Stored for 60 days, Max size 8GB)
  • Uptime Monitoring: 24x7
  • Security Scans: Daily
  • Performance Monitoring: Daily
  • Core Updates: Fortnightly
  • Plugin Updates: Fortnightly
  • Theme Updates: Fortnightly
  • Site Optimisation: Fortnightly
  • Maintenance Report: Monthly
  • WooCommerce Reporting: Monthly
  • SEO Rank Reporting: Monthly
  • 30min support: Monthly

Premium

$132/ month*

  • Daily Offsite Backups
    (Stored for 60 days, Max size 12GB)
  • Uptime Monitoring: 24x7
  • Security Scans: Daily
  • Performance Monitoring: Daily
  • Core Updates: Weekly
  • Plugin Updates: Weekly
  • Theme Updates: Weekly
  • Site Optimisation: Weekly
  • Maintenance Report: Monthly
  • WooCommerce Reporting: Monthly
  • SEO Rank Reporting: Monthly
  • 1hour support: Monthly

Enterprise

$196/ month*

  • Daily Offsite Backups
    (Stored for 90 days, Max size 16GB)
  • Uptime Monitoring: 24x7
  • Security Scans: Daily
  • Performance Monitoring: Daily
  • Core Updates: Weekly
  • Plugin Updates: Weekly
  • Theme Updates: Weekly
  • Site Optimisation: Weekly
  • Maintenance Report: Monthly
  • WooCommerce Reporting: Monthly
  • SEO Rank Reporting: Monthly
  • 2hours support: Monthly

All packages are billed annually, in advance.

*Basic package has no included Support as part of the Plan. Support is billable at the reduced rate of $99/hour, normally $132/hour.

*Standard, Premium & Enterprise packages includes a fixed amount of included support per month. Additional support beyond the included hours is billable at $99/hour.

Please see Terms and Conditions for more information

What if I need Support?

While WordPress Maintenance takes care of all the regular and mundane tasks to keep your site healthy, what happens when your website doesn't work like it should or something breaks? This is where WordPress Support comes in, having someone to call upon when you need help.

Our Standard, Premium and Enterprise plans all include a fixed amount of monthly support hours. This is great when the need arises. If you exceed the monthly support hours for a given month, we will bill you at a reduced rate of $99/hour for the remainder.

Our Basic plan has no included support hours, however you can still request support at a reduced rate of $99/hour.

All our support is provided by 100% Australian resources via Email.

We know WordPress inside and out. and you will have direct access to our WordPress experts who can assist with 'anything' WordPress. Backed by over 30 years of software experience and working with WordPress since 2003 we can trouble shoot and fix a range of WordPress related issues. Our team are experts in PHP, Javascript, HTML, CSS, and anything WordPress.

Need WordPress support now?

Request WordPress Support. If you are not on a Plan please see our rate card