At Net Solutions we are big fans of WordPress. WordPress is an exceptional choice for building websites as it offers an intuitive and user-friendly interface, making it accessible to beginners and non-technical users. It's a straightforward content management system where users can easily create, edit, and manage website content without needing advanced coding skills.
WordPress is highly customizable, offering a vast array of themes and plugins. This allows users to create unique and visually appealing websites that match their brand identity and specific requirements. Whether it's a simple blog, a portfolio site, or a complex e-commerce platform, WordPress provides the flexibility to tailor websites to suit individual needs.
Due to it's many features however, and the complexity of the software behind the scenes, WordPress can let you down when things go wrong, after all it was developed by humans. Humans make mistakes, and sometimes this may lead to some serious stuff like potentially exposing your site to hackers and data theft.
This is why it's important to have someone on standby who can support you when things go south, pearshaped or just break.
Common issues that break WordPress sites
Sure you can. WordPress, WooCommerce and many plugin authors provide free support via forums. WordPress is an open source community project and everyone is welcome to create plugins, themes, contribute patches, suggest/fix bugs, etc.
In our experience however, many users get completely overwhelmed by so much information and don't know where to start and how to troubleshoot.
This is where we can help. You can outsource those tasks to us. But please be mindful that we bill for our time.
Many WordPress sites are the targeted by hackers. Most hackers these days belong to organised crime groups. They know that once they hack in to your site, it's a gateway to data and identity theft. and the use of your site as a launching pad to hack into other sites.
As law enforcement is very weak in this area, the risk of hackers getting caught is low. Hackers are often more savvy than most IT professionals so this is where we can help. You can outsource those tasks to Net Solutions.
Our core expertise is heavily focused around WordPress and WooCommerce. We have very strong skills with these platforms and are capable of accomplishing just about any unique task required.
We love a challenge! We love being able to provide the solution where others have failed. As one of our clients once said "If Net Solutions can't fix it, you're in real trouble."
We work with small businesses, large enterprises and government departments.
No we don't. We are aware of sites that offer WordPress support for around $20/hour. This is often freelancers and offshored companies with very cheap labor rates. There aare many Australian companies who provide support and won't tell you that they outsource their work overseas. If you are driven by price and don't care about quality this may be suitable for you.
We don't outsource any of or development or engineering work because we want to ensure that you receive the highest quality service. All our engineers are in-house local resources.
Many clients come to us after a bad experience with companies who offshore their work. Sure, we may charge more but we don't take shortcuts.
We bill on a time and materials basis. If you have an existing WordPress Maintenance service our rate is $99/hour including GST. If you don't have an existing WordPress Maintenance service our rate is $132/hour including GST.
If you are a new client you will need to purchase support hours. Exxisting clients can raise a service request.
While in some cases we are able to provide an estimate of how much time is needed to fix a ceratin issue, there are just too many 'unknowns' to quote.
We can generally get a good idea of what is required within the first hour, so if you are a new client start off with purchasing 1 hour of support. We are often able to fix simple issues in that timeframe and if it turns out to be more complex and requires more time, we will advise you before proceeding.