WordPress Support – Let us look after your site

What could go wrong with my WordPress site?

Many WordPress sites are built by Web Developers who simply use click and drag software. They publish the site with a click of a button and that's about where their capability ends. They don't understand software and computer languages and therefore will neglect to tell you about the risks of not maintaining your site. Software is developed by humans, and humans make mistakes exposing your site to hackers and data theft. If your site is integral to your business, the risk are real and could cost you hundreds of thousands of dollars when things break or go wrong.

Poorly Designed Themes or Plugins

There are literally thousands of themes and plugins all of which make up a WordPress site. Themes and plugins are written by professional software developers and amateur hacks. When you use a plugins or theme written by an inexperienced developer, you are exposing your site to risk of performing the functions it is supposed to deliver. The hacker community are well aware of poorly designed software and you will be a target.

Poorly Maintained Site

Sometimes, things go wrong but routine maintenance and regular backups are the most important tasks one should perform after their WordPress site was built. Many people neglect this and assume all is well only to be dealing with the consequences down the track.

Software bugs

WordPress is built on complex software. Just like operating systems and software from Microsoft, Google and Apple software bugs get doscovered from time to time. No software is 100% perfect needs to be maintained on a regular basis, applying patches and software updates, performing security scans etc. This will ensure that your site continues to run well.

Cheap Hosting

Many Hosting companies that offer cheap and unlimited plans tend to cut corners and sacrifice performance and security. Putting your site on a cheap host is not a wise decision and is often the result of only considering the price. Many sites also get cross infected from other accounts on the same server and the people running these servers usually have very low technical skills to reduce costs.

Has your site been hacked?

Many WordPress sites are the target of hackers because, but don't think these hackers are some kids with too much time on their hands. Most hackers these days belong to organised crime groups. They know that once they hack in to your, its a gateway to data and identity theft. Not just theft of your data, but use your site as a launching pad to hack into other sites.

Once they gain access to your data, they target your bank account. Once this happens, it is a very difficult situation to recover from. In many cases you don’t know until your bank account has been wiped.

Hacking is a “great way to make money” as law enforcement is very weak in this area, so the risk of being caught are very low. Hackers are often more savvy than than IT professionals. Hacking activities are on the increase and are a world wide problem.

How can Net Solutions help?

We think WordPress is awesome, but just like any other software it is prone to bugs and problems over time, so it needs a health plan to keep it working properly. At Net Solutions we are experts in WordPress and our software engineers have developed many themes and plugins.

We have developed our own methods, processes and tools and refined them over time, so we are able to quickly identify and establish any issues you may have with your WordPress site. We will advise you on the best corrective action plan to bring you back online.

If you are experiencing issues with your WordPress site, we are sure to be able to help. Many clients come to use after having a bad experience with their developer, or their developer cannot be reached anymore. Many developers also claim to be WordPress experts but often lack the necessary skills in software development, programming, debugging and fault finding to diagnose issues correctly.

Commonly asked questions

1Can I get free support?

Sure you can. WordPress, WooCommerce and many Authors of Plugins provide free support.. WordPress is an open source community project. and everyone is welcome to create plugins, themes, contribute patches to core, suggest/fix bugs, etc.

In our experience however, many users get completely overwhelmed by so much information and don't know where to start and how to troubleshoot.

This is where we can help.and you can outsource that task to us, but please be mindful that we need to bill for our time.
2Why should I engage Net Solutions?

Our core expertise is heavily focused around WordPress and WooCommerce. We have a very strong skills with these platforms and are capable of accomplishing just about any unique task at hand,

We love a challenge. We love being able to provide solutions where others have failed.

We work with small businesses as well as large enterprises including local government.

3What can you help me with?

Some of our services include

  • Troubleshooting and fixing website issues
  • Ongoing management and maintenance
  • Designing and developing custom themes
  • Developing custom plugins and extensions
  • Extending existing plugins
  • Integrations & API Development
  • General Advice and Consulting
4Do you outsource your support?

We are aware that many of our competitors outsource their work to freelancers overseas. Many freelancers charge below $40 for their time, and they simply mark up the work. You the risk in the quality of work.

We do not outsource any of or development and engineering work because we want to ensure the highest level of quality. All our engineers are n-house local resources.

Many clients come to us after receiving a bad experience in having their work developed by a company that outsources their work overseas.

5How do you bill?

We bill on a time and materials basic, which means we have a budget we work in, but we bill by the actual work we do.

Our rate is $132/hour