Our Terms and Conditions are an agreement between Net Solutions Pty Ltd ("Net Solutions" or "us" or "our") and you ("User" or "you" or "your"). This Agreement sets forth all terms and conditions of your use of the products and services made available by Net Solutions and of the Net Solutions website (collectively, the "Services").
Use of the Services is also governed by the following terms and policies, which are incorporated by reference. By using the Services, you also agree to the terms and policies set out below. If you do not agree to abide by the terms of this Agreement, you are not authorised to use or access the Services.
|Us/we/our||Net Solutions Pty Ltd|
|You/Your/the client/the customer||The entity or individual requesting our services|
|Client Area||The Net Solutions Client and Billing system https://portal.netsolutions.net.au|
|Service Request||Requesting support via the Client Area|
|SOW||Statement of Work|
|Business Hours||09:00-17:00 Mon to Fri AEST excluding Victorian and National Public Holidays in Australia|
|Extended Hours||17:00-22:00 Mon to Fri AEST excluding Victorian and National Public Holidays in Australia|
|After Hours||Anytime outside Business Hours or Extended Hours|
- The terms of your Contract
- Supply of Services
- Provision of Secure Access to Net Solutions Systems
- Your Obligations
- Fees and Payment
- Services Terms and Conditions. In addition to these General Terms and Conditions there may be additional terms that also apply to each Service and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.
- Website Development Services
- WordPress Maintenance & Support
- Business Hosting
- VPS Hosting
Policies and Support
General Rate Card
In cases where there is no product or service package all requests will be deemed as ad-hoc. Ad-hoc services also includes service or support requests that are targeted to address your immediate needs and billable on a time and materials basis. Please refer to the rate card below for the billable rates.
|Consulting Rate, Advice Rate, Copywriting Rate, SEO Rate, Organic SEO Rate||$140/hour|
|Software Development Rate, Software Support Rate, Support Rate, Normal Rate||$120/hour|
|Content Editing and Publishing Rate, Hosting Support Rate, Configuration and Administration Rate||$100/hour|
- All Rates specified exclude GST
- All requests for work to be performed during Business Hours. by default
- Any requests for work to be performed during Extended Hours will be billed at 150% of the applicable rate.
- Any requests for work to be performed during After Hours will be billed at 200% of the applicable rate.
- All work is billed in 30min increments.