Terms & Conditions

Our Terms and Conditions are an agreement between Net Solutions Pty Ltd ("Net Solutions" or "us" or "our") and you ("User" or "you" or "your"). This Agreement sets forth all terms and conditions of your use of the products and services made available by Net Solutions and of the Net Solutions website (collectively, the "Services").

Use of the Services is also governed by the following terms and policies, which are incorporated by reference. By using the Services, you also agree to the terms and policies set out below. If you do not agree to abide by the terms of this Agreement, you are not authorised to use or access the Services.

Definitions

DefinitionDescription
Us/we/ourNet Solutions Pty Ltd
You/Your/the client/the customerThe entity or individual requesting our services
Client AreaThe Net Solutions Client and Billing system https://my.netsolutions.net.au
Service RequestRequesting support via the Client Area
SOWStatement of Work
Business Hours09:00-17:00 Mon to Fri AEST excluding Victorian and National Public Holidays in Australia
Extended Hours17:00-22:00 Mon to Fri AEST excluding Victorian and National Public Holidays in Australia
After HoursAnytime outside Business Hours or Extended Hours

General Terms & Conditions

  1. The terms of your Contract
  2. Supply of Services
  3. Provision of Secure Access to Net Solutions Systems
  4. Your Obligations
  5. Fees and Payment
  6. Termination
  7. Warranties
  8. Liability

Service Terms

  1. Services Terms and Conditions. In addition to these General Terms and Conditions there may be additional terms that also apply to each Service and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.
  2. Website Development Services
  3. WordPress Maintenance & Support
  4. Business Hosting
  5. VPS Hosting

Policies and Support

  1. Acceptable Use Policy
  2. Privacy Policy
  3. Knowledge Base

General Rate Card

In cases where there is no product or service package all requests will be deemed as ad-hoc. Ad-hoc services also includes service or support requests that are targeted to address your immediate needs and billable on a time and materials basis. Please refer to the rate card below for the billable rates.

DefinitionRate
Consulting Rate, Advice Rate, Copywriting Rate, SEO Rate, Organic SEO Rate$140/hour
Software Development Rate, Software Support Rate, Support Rate, Normal Rate$120/hour
Content Editing and Publishing Rate, Hosting Support Rate, Configuration and Administration Rate$100/hour
  • All Rates specified exclude GST
  • All requests for work to be performed during Business Hours. by default
  • Any requests for work to be performed during Extended Hours will be billed at 150% of the applicable rate.
  • Any requests for work to be performed during After Hours will be billed at 200% of the applicable rate.
  • All work is billed in 30min increments.

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